Tkgen believes gaming should be purely for fun. Playing responsibly keeps you protected. Use our tools and guidelines to ensure a safe and enjoyable gaming experience.
How tkgen keeps your gaming experience safe
Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
It can be hard to keep track of how long you have been playing. With tkgen's session timer enabled, you will receive alerts at set intervals so you can take a break.
If you need a short break, use the Cool-off feature — available from 24 hours up to 6 weeks. You will not be able to log in or deposit during this period.
Feeling like you need a long-term break from gaming? With our Self-Exclusion feature, you can close your account for anywhere from 6 months to permanently. We are committed to respecting your decision.
You will receive pop-up notifications during play with a brief summary of how long you have been playing and how much you have won or lost. This keeps you aware of your real situation.
Tkgen uses strict age verification. Registration and gaming are strictly prohibited for anyone under 18. Parents are encouraged to use parental control software.
Tkgen's responsible gaming tools are simple to use
Log in and click the profile icon in the top right corner.
Go to the Responsible Gaming section from the settings menu.
Choose daily, weekly, or monthly — then enter your preferred amount.
Changes take effect immediately once saved — if you wish to modify them, you will need to wait 24 hours.
Decide how long you want to take a break — 6 months, 1 year, 5 years, or permanently.
Contact tkgen support via live chat or email.
Identity verification will be carried out for your security.
Your account will be deactivated immediately and all marketing communications will stop.
Set up notifications at 15-minute, 30-minute, 1-hour, or 2-hour intervals from your account settings. Each notification shows a summary of your session — time played, amount won, and amount lost — so you can easily decide whether to continue.
This feature automatically stops your gaming once you reach a set loss amount. Setting a daily or weekly loss limit means you cannot place further bets once that limit is hit — helping you resist the urge to chase losses.
Gaming can be a legitimate form of entertainment — just like watching a film or playing sports. But as with any leisure activity, knowing your limits matters. tkgen has always believed that responsible gaming is not just a rule — it's a way of thinking.
As online gaming grows in Bangladesh, problem gambling is becoming a concern for some. tkgen takes this seriously and is committed to the well-being of every player. Our responsible gaming program is not just words — it is backed by real tools and genuine human support.
Are you playing responsibly? The following are signs of healthy gaming habits:
Gaming is entertainment for you — not a way to make money. Winning is a bonus, and a loss doesn't ruin your day.
You only spend money you can afford to lose without affecting your household finances.
You game after family, work, and other responsibilities — not before.
Stopping at any time is easy, and there is no pressure or discomfort in taking a break.
If any of the following apply to you, pause and seek help:
Are you placing bigger bets after a loss, trying to win your money back?
Are you borrowing money from family or friends to fund your gaming?
Is gaming affecting your work, family, or studies? Are you sleeping less?
Are you hiding your gaming from family or people close to you?
If any of the above apply to you, don't be afraid — seeking help is not a weakness, it takes courage. Talk to the tkgen support team or a professional counselor. We are here for you.
Answer the following questions honestly. They will help you understand your gaming habits.
Do you regularly spend more than you planned on gaming?
Do you feel restless, irritable, or uneasy when you stop gaming?
Are you spending most of your time gaming instead of with family or friends?
After a loss, are anger, frustration, or anxiety pushing you to gamble more than you intended?
Has gaming ever caused harm to important work, responsibilities, or relationships?
Have you tried to cut back or stop gaming multiple times without success?
How to interpret your results: If you answered "Yes" to 2 or more questions, start using tkgen's responsible gaming tools and consider seeking professional advice.
The minimum age to register on tkgen is 18. This rule is strictly enforced without exception. Age is verified at registration and identity is confirmed through the KYC process thereafter.
If you are a parent and your child uses the family computer or mobile phone, we recommend installing parental control software. Also keep your tkgen password and login details secure.